Privacy Policy.

At Oven & Chillers, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store and protect your information when you interact with our website, place orders, book classes, or get in touch with us.

What Data We Collect

We only collect the information we need to provide our services to you. This includes:

• · Your name and contact details (email address, phone number)
• · Your location or delivery address
• · Dietary requirements, allergies and special requests
• · Details about orders, classes or events you book with us
• · How you heard about us and any notes you provide

How We Use Your Data

We use your personal data for the following lawful purposes:

• · To fulfil orders, prepare food, and arrange collection or delivery
• · To confirm class bookings and send you class details or reminders
• · To respond to your enquiries and provide customer support
• · To send you marketing updates — but only if you have given us clear consent
• · To improve our services based on your feedback and preferences

Legal Basis for Processing

We process your data under the following legal bases:

• · Contractual necessity — to deliver the services you have requested
• · Consent — for marketing communications, which you can withdraw at any time
• · Legitimate interests — to respond to enquiries and improve our services
• · Legal obligation — where required by food safety or tax regulations

How We Store Your Data

Your personal data is stored securely using industry-standard practices. We do not share your data with third parties except where necessary to fulfil your order (for example, if a courier is used for delivery — which we will always tell you about). We retain your data only for as long as necessary to provide our services and meet our legal obligations, typically up to 6 years for tax and accounting purposes.

Your Rights Under GDPR

You have the following rights in relation to your personal data:

• · The right to access the data we hold about you
• · The right to correct any inaccurate or incomplete data
• · The right to erasure ("right to be forgotten") in certain circumstances
• · The right to restrict or object to our processing of your data
• · The right to data portability
• · The right to withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Marketing & Consent

We will only send you marketing communications (such as updates about new classes, menus or events) if you have explicitly opted in by ticking the relevant box on our forms. You can unsubscribe at any time by clicking the link in any email or by contacting us directly. We do not sell or share your contact details for marketing purposes.

Cookies & Website Tracking

Our website uses essential cookies to ensure it functions correctly. We do not use third-party tracking cookies, advertising cookies, or analytics tools that collect personal data. No cookie consent banner is required as we only use strictly necessary cookies.

Contact Us

If you have any questions about this privacy policy, or if you would like to exercise your data protection rights, please contact us: